Return & Refund Policy
At Why Not Desi, we strive to ensure customer satisfaction with every purchase. Please read our return and refund policy carefully:
- Eligibility for Returns:
- Products must be unopened, unused, and in their original packaging.
- Returns must be initiated within 30 days of purchase.
- Opened or used products cannot be returned due to hygiene reasons.
- Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us within 7 days of delivery with proof (photos/videos).
- We will arrange a replacement or refund after verifying the issue.
- Non-Returnable Items:
- Ayurvedic treatment packages and personalized items are non-refundable.
- Products purchased during sales or promotions are final sale items.
- Refund Process:
- Refunds will be processed within 7-14 business days after we receive the returned product.
- Refunds will be issued to the original payment method used during purchase.
- Return Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).
To initiate a return or refund request, please contact us via WhatsApp or via Website with your order details.
